Shipping policy

26 Aout 2026

### 1. Delivery Policy

**Delivery Time:**  
All Envusion products are shipped within 10 to 15 business days through our supplier, Suplifull. If any delays are expected, we will notify our customers via email.

**Shipping Costs:**  
Shipping fees are calculated at the time of order based on the destination. Free shipping is available for orders over [amount] €.

**Order Tracking:**  
Once your order is shipped, we will send an email with a tracking number to follow the delivery status of your package.

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### 2. Return Policy

**Return Period:**  
Customers have 30 days from the receipt of their order to initiate a return.

**Return Conditions:**  
Items must be unused, in their original condition, and packaging. Sale items can only be returned if defective.

**Return Process:**  
To initiate a return, please contact our customer service at [email]. Return shipping costs are the customer’s responsibility, except in the case of defective products.

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### 3. Refund Policy

**Refund Timing:**  
Refunds will be processed within 7 to 10 business days after receiving the returned item. Refunds will be issued via the same payment method used for the purchase.

**Exceptions:**  
Sale or damaged items are not eligible for a refund.

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### 4. Customer Service Policy

**Contact:**  
For any questions, you can reach us by email at [email] or by phone at [number]. We commit to responding within 24 to 48 hours.

**Hours:**  
Our customer service is available 

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### 5. Privacy Policy

**Information Collection:**  
We collect personal information to process your orders and inform you of promotions. This data is secure and will never be shared without your consent.

**Data Protection:**  
We implement security measures to protect your personal information from unauthorized access.

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### 6. Warranty Policy

**Warranty:**  
All our products come with a warranty against manufacturing defects for [duration]. In case of a problem, please contact us to claim your warranty.

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Feel free to adjust any specific terms or values as needed!